Complaints

If you want to complain about a product or service you have purchased from us, you are always welcome to contact NORDIC A/S.

NORDIC A/S can be contacted via

E-mail: info@nordic.nu
Tlf.: +45 70 222 737
Adresse: Østre Stationsvej 3C, DK-5500 Middelfart

Appeal

If you can not reach an agreement with NORDIC A/S, you can also submit a complaint to the Danish Dispute Settlement Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark, if your purchase meets the requirements. See more information by using the following link: www.forbrug.dk.

You can also use the European Commission’s online complaints register when submitting your complaint. This is especially relevant if you are a consumer residing in another EU country. You can submit the complaint using the following link: https://ec.europa.eu/odr.

When submitting a complaint regarding a purchase from a store, you must provide the store’s email address as stated in the order confirmation and receipt for purchase.

If settlement cannot be obtained via the Danish Disputation Institute, you can submit a complaint to the Consumer Complaints Board if your purchase meets the requirements. If you want to submit a complaint to the Consumer Complaints Board, follow the link: minsag.forbrug.dk.